Frequently Asked Questions
How to view/edit your complaints
To view/edit your complaints:
- Click on the 'Complaints' link in the menu
- If you have multiple complaints, filter your list using the options available to you - you can sort claims by clicking on the column title (if the title is underlined)
- Click on the red 'Action' button for the claim that you would like to view in detail or amend
- Select one of the following actions:
- View Complaint Information
- here you will be able to; view claim information, view messages sent & received, compose new messages and view/upload files linked to your claim.
- Message The Caseworker / Contact My Complaint Handler
- Assign Claim to Sub-user
"this will take you directly to the messaging part of the dashboard, messages sent within the dashboard will be permanently linked to your claim"
Last Updated 2 years ago