Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
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Featured Knowledge Base Articles

  • Filing Your Complaint

    • How to complain about a Airline?
      File your Airline Complaint Online, It’s FREETo file your complaint with Aviation Dispute Resolution you must have first complained direct to the ...
    • How to complain about a Retailer?
      File your Retail Complaint Online, It’s FREE RetailADR, formerly known as ‘The Retail Ombudsman’ is an independent, not-for-profit, ...
    • I would like to lodge an Aviation claim
      To lodge a claim against an Airline, you must have already complained to the Airline directly in writing and either, received a final written ...