Click on the category to browse FAQs.

• Filing Your Complaint (3)

  Find information about the required documents, & eligibility.
  • How to complain about a Airline?
  • How to complain about a Retailer?
  • I would like to lodge an Aviation claim

• The Complaint Dashboard (4)

  How to use the complaint dashboard, tips & other useful guides.
  • How to view/edit your complaints
  • I disagree with the outcome of my claim
  • I have forgotten my password
  • I would like an update on my claim

• Useful Information (4)

  Find useful information, App Recommendations, Tips & Tricks
  • Accessibility Options
  • Consumer Advice: Scams
  • How to contact CDRL
  • I would like to make a complaint about the service I have received from CDRL during the ADR process.